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Technical Support Request


To request technical support or to report a bug, please fill out the following form.

Purpose:

Key ID (see sidebar):

Country:

 
Name:

Phone:

Email:

 
Company:

 

Operating system

Windows 10 (64 bit)
Windows 10 (32 bit)
Windows 8 (64 bit)
Windows 8 (32 bit)
Windows 7 (64 bit)
Windows 7 (32 bit)
Windows Vista (64 bit)
Windows Vista (32 bit)
Windows XP
Windows 2000

Product

BikeSim
CarSim
TruckSim
SuspensionSim

Add ons

Driving Simulator
Frame Twist
Source
Trailer
RT
RT OS:

 
Version (can be found under Help -> About ...):


Subject line (50 characters max):
Please provide a detailed description of the issue that you are having:

Step-by-step instructions on how to reproduce issue:

You can attach up to 3 files. Please attach the following:

  • a consolidated parsfile (CarSim 8+, TruckSim 8+) or an expanded parsfile for the run in question
  • any Simulink models being used
  • a screenshot of any error messages received.

NOTE: To create the Consolidated Parsfile or  Expanded Parsfile,
Go to the run of interest while viewing the Run Control screen.
Use the File menu item Export Consolidated Parsfile (CarSim 8+, TruckSim 8+) or Expanded Parsfile (BikeSim, and earlier CarSim and TruckSim)... to create the file.

The reason we ask for an Expanded Parsfile and any Simulink models is so that we can duplicate your problem. Once your issue is solved, we delete all data.

Size limit: 20MB combined total of all files. If you have larger files to submit, please note it in your description. We can arrange an alternate method of transfer.

File 1:

File 2:

File 3:


Note: Submission may take a few moments if you are attaching files. Please only click Submit once.

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What Is a Key ID?

Your Key ID is used by Mechanical Simulation to determine your license type and maintenance status.  You will be asked for the Key ID when logging into the Users section of the website or when requesting technical support.

Dongle Keys

Your KEY ID is printed on the dongle.

dongles

All Users

From the browser (carsim.exe, bikesim.exe, or trucksim.exe) use the Tools->License Settings menu item to bring up a window showing your Key ID and other information.

settings
Click the picture for a full size view of the license settings, including the Key ID.

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© 2005-2017 Mechanical Simulation Corporation, All Rights Reserved. CarSim, SuspensionSim, TruckSim, BikeSim, VehSim,
and VehicleSim are registered trademarks of Mechanical Simulation Corporation in the USA and other countries.